Shipping Policy

🕐 Processing Time

All items are handmade with care. Please allow 3–7 business days for ready-made items and 3–4 weeks for custom orders before shipping.

🚚 Delivery Time

Once shipped, orders usually arrive within 3–5 business days (West Malaysia) or 5–10 business days (East Malaysia).

📦 Shipping Method

We use trusted local couriers for all deliveries. You’ll receive a tracking number once your parcel is on its way.

At ClayishThings, we offer free shipping for all orders no minimum spend required! 💕

Frequently asked questions

How long will my order take?

Since everything is handmade, please allow 14–30 working days (excluding shipping time).

Do you accept custom orders?

Yes! We love bringing your ideas to life. Just fill out our custom order form and share your reference or concept we’ll confirm if it’s doable and send you an invoice before starting.

How can I make payment?

After submitting your form, we’ll send an invoice. You can make payment via bank transfer or Touch ‘n Go using the details provided.

Do you accept bulk or gift orders?

Yes! We offer discounts for bulk orders like wedding favors, gifts, and corporate sets. Subject to approval.

Can you replicate other designs?

We don’t copy other creators’ work directly 💕. If you have a design you love, we can use it as inspiration and add our own ClayishThings twist small changes in color, shape, or details to make it uniquely ours and truly one-of-a-kind.

Are your products handmade?

Yes, every ClayishThings piece is lovingly handmade from polymer clay or airdry clay no two are ever exactly alike!

Do you ship outside Malaysia?

Right now, we ship within Malaysia. For international orders, please contact us first.

Caring for Your ClayishThings

✨ General Care

• Store in a cool, dry place away from direct sunlight.

• Avoid contact with perfumes, lotions, or harsh chemicals they may affect the finish.

• Keep away from sharp objects to prevent scratches.

Each piece is handmade with love, so a little care will help it stay beautiful for a long time 💕

✨ Jewelry (Earrings & Keychains)

• Handle gently when putting on or taking off.

• Remove before swimming, showering, or sleeping.

• Wipe with a soft, damp cloth if needed.

✨ Mugs & Larger Items

• Handwash only avoid dishwashers or very hot water to protect the clay detailing.

• Do not scrub the clay surface with rough sponges.

• Handle with care, as clay accents are delicate.

✨ Magnets & Decorative Items

• Gently dust with a soft cloth.

• Avoid dropping as clay may chip or break.